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Contact Us

Got a question, a correction, a story tip or a complaint? We read every message. Below is how to reach us and what to expect.

Email Us

The fastest and most reliable way to reach the editorial team:

[email protected]

What We Can Help With

  • Editorial corrections. Spotted an out-of-date bonus, wrong wagering figure, missing payment method or factual error in a review? Tell us and we'll verify and update.
  • Story tips. Had a payout issue, a bonus dispute, an unusually fast cash-out, or any other newsworthy experience at Joe Fortune or another AU-facing casino? We're interested.
  • Press & partnerships. Operator outreach, content syndication, guest contribution requests — pitch us with your idea and proposed terms.
  • Privacy requests. Access, correction or deletion of personal information under the Privacy Act 1988. Please include enough information to verify your identity. See our Privacy Policy.
  • Block requests. Want us to permanently remove your access or marketing? Done within 48 hours, no questions asked.

What We Can't Help With

We're an independent review site, not a casino. We cannot:

  • Process deposits or withdrawals on your behalf.
  • Resolve account disputes, bonus arguments or KYC delays at Joe Fortune or any other operator.
  • Recover lost passwords, reset two-factor authentication or unfreeze accounts.
  • Override a self-exclusion you set at a casino.

For any of the above, contact the casino's own support team directly — usually via live chat in the lower-right corner of the cashier, or via the operator's listed support email.

Response Times

We aim to respond within two business days, Monday to Friday, AEST/AEDT. Privacy and block requests are prioritised and actioned inside 48 hours. Urgent welfare concerns (mental-health crisis, suspected underage gambling, fraud) are escalated immediately — please contact emergency services first on 000 and Lifeline on 13 11 14.

Need Gambling Help?

If you or someone you know is struggling with gambling, please contact Gambling Help Online on 1800 858 858 (free, 24/7, confidential). See our Responsible Gambling page for the full list of support services.

Social & Community

We don't currently operate official social channels. Anyone claiming to be us on Telegram, X, Facebook or Discord is not affiliated with this site. Treat such accounts with caution and never share personal information or transaction details with them.

Mailing Address

For postal correspondence (legal notices, formal complaints), please first email [email protected] and we will provide our service address for the relevant matter.